Posted by In order to get all the perks of an Extended account we are required to have you submit identity verification documents. There are a lot of questions surrounding the upgrade process. To make things easier, we made a video explaining how it’s done:
Here’s a quick recap of the guidelines for submitting documents:
When submitting a scanned image or digital photograph of your driver’s license, identity card or passport, ensure:
- All four corners are visible
- All information is in focus
- The scan or photo is in colour
- The document is not expired
When submitting a scanned image or digital photograph of your utility bill, tax bill or government agency letter, ensure:
- The bill/letter has been issued within the last 3 months
- The address is current
- All information is in focus
The following bills are not accepted:
- Letters from family/friends
- Mobile phone or internet bills
If you follow these tips, you should have no problems getting your documents approved. If any issues arise, a NETELLER agent is always happy to help you out. Just click the “Email us” link in your account, send a quick message with your question and an agent will either call or email you back.
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#1 by Peter on July 12th, 2009
i received my plastic card ad nor questionns about sending id documants…..can anybody tell me one reason to send an ID if i put money on the card and I am the one that tries to use the virtual or plastic card to pay ( till this moment unsuccesfull ).
In a live chat one of the agents tild me it is not needed to send documents so again….reason to send them?
#2 by Anke on July 13th, 2009
I will contact you about your account questions.
#3 by fernando on September 4th, 2009
me podrian decir cuan tiempo tarda ya que hace 3 dias envie los documentos y hasta ahora no recibo respuesta
#4 by Victor on August 17th, 2010
Can the documents be scanned?
#5 by Danny on August 17th, 2010
Yes, documents can be scanned and submitted via email.