Posts Tagged NETELLER VIP
Meet the NETELLER VIP team
Leanne here! I am the Senior Marketing Program Manager of NETELLER’s loyalty and retention programs. My team and I are constantly making updates and changes to VIP program benefits and offers based on VIP activities, requests and suggestions. I joined NETELLER in August 2005 and moved to the Marketing team where I later became the VIP program lead in September 2008. I’ve always had a passion for member loyalty programs and enjoy every moment working with my amazing colleagues and interacting with our VIP members.
When I’m not working I’m learning computer programming, reading endless books on my Kindle, playing Diablo II (can’t WAIT for III to come out… if it ever does) and visiting local markets for the fresh ingredients I like to use in my daily kitchen experiments.
I’m really excited to introduce you to some of the great individuals from the team that serves our VIPs 24/7. They are a dedicated and hard working bunch, full of energy and enthusiasm for giving our VIPs top notch service.
Alex
My name is Alex and I provide phone and email support. You will also find me assisting members on our Facebook and Twitter pages. I joined the NETELLER customer support team in 2005, and was an original member of the VIP team when it was formed in 2006. In my spare time, you will find me online playing poker and MMOGs such as World of Warcraft and Starcraft II. I also enjoy playing and watching all varieties of sports. I have been providing service to our VIP members for nearly 4 years, so you can rely on me to promptly assist you with your all inquiries. I hope to assist you in the near future!
Trevor
My name Is Trevor. I come from a small farming community in a Canadian province called Saskatchewan. Twelve years ago I moved to the big city of Calgary, Alberta, which is home to our global contact center. After years of education and experience in Customer Service roles, I accepted a position at NETELLER and have called it home for almost five years.
I get up each day at 4:00 in the morning to head to work and supervise my highly skilled agents, including members of the VIP team. During my down time you will find me researching the web for the latest and newest gadgets, spending time with friends, painting abstract art, and of course playing with my dog.
NETELLER makes me feel modern and with the times. I live vicariously through a great group of individuals that have joined the NETELLER team from many nations, to serve our many amazing members around the world. I love it!
My passion is providing a better experience, digging deep to find solutions, and being a voice for our members. I’m always willing to help out and look forward to assisting you.
Pedram
My name is Pedram! I am a VIP Account Manager at NETELLER. I was born in Teheran, Iran, however I’ve lived most of my life here in Canada. I used to travel a lot, however I have been on a dry spell until recently, when I went to Montreal and Las Vegas. I am planning on going to Ibiza and Sydney. I really want to learn how to surf and I’ve heard the parties are pretty crazy there. If I am not traveling or working, I usually just hang out with friends and I am very active in the nightlife scene. I play a lot of sports, mainly European football (soccer as we call it here in North America). I am currently on 1 men’s rec team and 2 co-ed soccer teams. I believe I am the best striker in the world so if we have any football managers out there looking for a great player do not hesitate to comment on this blog 
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I joined NETELLER back in January 2007 as a Contact Center representative. As I grew at the company I decided to join the VIP team. What I really like about the VIP team is that we are very close to each other. We have barbeques at each other’s houses and go out to have a good time. We are a great big happy family. It is never quiet in the VIP department. My role in the VIP team is to deal with emails, phone calls and emails to myvipstatus@neteller.com.
Tanya
My name is Tanya. I was born and raised in Calgary, Alberta, which I love to call home. I am the graveyard supervisor that manages phone and email support to our VIP members, as well answering inquiries on our Twitter and Facebook pages. I have been with NETELLER for almost 4 ½ years in a customer service agent role, senior agent role and now my supervisor role, all within the Calgary, Alberta Contact Center.
In my spare time I love to swim, shop, watch movies and chat with friends on Facebook. My goal is to help each of our members to the best of my ability and if I do not know the answer I will find the appropriate information and follow up with our members.
Margaret
My name is Margaret and my co-workers call me an old school agent because I’ve been a VIP agent since 2007. I’m here to answer your calls and emails and to help out in other departments when I can. In my spare time I enjoy reading fashion blogs, trying out different cuisines and listening to house and jazz music. I’d like to be able to create a stronger relationship with each member so don’t hesitate to contact the VIP department if you have any questions or concerns!
Pablo
My name is Pablo. I am from Medellin, Colombia. I’ve been working at NETELLER since 2006 helping members from all over the world through phone calls, emails, and social media (Facebook and Twitter) in Spanish and English. I love playing and watching soccer. My favourite teams are Barcelona from Spain and Deportivo Independiente Medellin from Colombia. I usually work Monday to Friday from 6am to 2pm EST. I look forward to assisting you!
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Loading ...Share NETELLER with your friends in Russia and Ukraine
Did you know that NETELLER is now offering services in Russia and Ukraine? You can benefit even if you don’t live in either of these countries. It’s easy – refer your friends in Russia or Ukraine with our Refer a Friend program. Not only will you get the satisfaction of introducing them to the NETELLER eWallet and many other great services we provide, you will earn a referral bonus of 20% (up to 16 EUR) on your friend’s first deposit.
It doesn’t end there – on top of enjoying free services with NETELLER, your friend will receive a 10% bonus on their first deposit (up to 8 EUR). For more information on our Refer a Friend program, visit our rewards page.
And if you’re a VIP we’ll put some extra cash in your pocket with My VIP Network if you refer before 31 March.
Become a NETELLER member today
For non-members, signing up is easy and takes less than 3 minutes. It takes me longer to boot up my computer! Don’t believe me? That’s okay, we’ve documented it. Check it out:
Still unconvinced? The great thing about NETELLER is that you can use us without paying any fees. Chris talks about this in his blog post.
Sign up and refer your Russian and Ukrainian friends today. What’s stopping you?
Today’s post was written by Suzanne. She thinks up a lot of the cool promotions we do and picks the prizes that go with them. She also loves to shop and drive around town in her Mini.
(No Ratings Yet) Loading ...A VIP gives you his take on NETELLER
Today’s post was written by Jason. He is 1 of our top VIPs and has won big with many of NETELLER’s promotions and looks forward to future exclusive VIP offers.
I’ve been a valued customer of NETELLER for nearly a year and I am absolutely entranced by their service and operation. And their VIP program is supreme. I know that any discrepancies I have will be addressed by the voice of a familiar agent at my convenience. I also know that I’m taken care of, that my money is safe, insured and accessible. I don’t need to sacrifice any utility or peace of mind with NETELLER.
Lifetime membership
I recently became a customer for life when I was informed of being eligible for a special promotion where I would be given a kickback from purchases I made until the end of that month for a period of a couple days. I went on a shopping spree for my family and it was great knowing that NETELLER was throwing me back a part of what I spent for free! I am now good on birthdays until about July.
I am a student at university and I travel a lot. I love using my Net+ card around Europe, especially for getting local currency from Bankomats (ATM) for taxi fare. I look forward to future promotions with NETELLER because it’s always exciting being 1 of their customers.
(No Ratings Yet) Loading ...NETELLER rewards with 1 million NETPoints giveaway
Love NETPoints? Then you’re in for a treat. Between 11 March and 20 March, we’re giving away 1 million NETPoints! That’s 100,000 NETPoints a day for 10 days straight. Sounds pretty good, no?
How do I win?
- Earn 1 ballot every time you transfer 100 USD (or equivalent currency) to your favourite merchant
- Winners will be drawn randomly and announced at the end of the promotion
- You can win more than once
What can I do with 100,000 NETPoints?
- Redeem for 20 entries (5000 NETPoints per entry) toward our monthly 3,000 USD cash giveaway
- Redeem for 100 entries (1000 NETPoints per entry) toward our weekly 500 USD cash giveaway
- Redeem for at least 20 entries to your favourite merchant tournaments
- Redeem for 10 free deposits if you’re a VIP
Start transferring money to your favourite merchants today to start racking up your ballots. What would you do with 100,000 NETPoints?
Today’s post was written by Leanne. She is a Marketing Manager and works mainly on the VIP program.
(No Ratings Yet) Loading ...NETELLER rewards its VIPs with 25K
Hey, it’s me again. I’m back with yet another great offer for our VIPs. You aren’t getting tired of these yet, are you? I didn’t think so.
While the 10K for 10 days promotion was a great success, you know that I’m all about exclusive promos for our VIP members. That’s why we’ve decided to give away 25K in 10 days to our VIPs! Between 18 February and 27 February, we’re giving our highest value members a shot at easy cash.
Here’s how you enter
For every 1,000 USD (or equivalent currency) you transfer to your favourite merchant you’ll be entered to win the 2,500 USD daily prize. You can win more than once and the more you transfer, the more ballots you’ll receive. Winners will be announced daily on Twitter, Facebook and in the comments section of this article. Follow us to see who is winning. It could be you!
Today’s post was written by Leanne. She is a Marketing Manager and works mainly on the VIP program.
(No Ratings Yet) Loading ...NETELLER rewards its VIPs with the 1,000 USD Betsson Freeroll
We’re starting off 2010 with a bang! If you’re a NETELLER VIP you can enter our first 1,000 USD Betsson Freeroll tournament.
The details
- Tournament date: January 31 at 20:00 CET and will be viewable 7 days before start date.
- Registration: go to Betsson’s tournament page
- Tournament name: NETELLER VIP
- Password: check NETELLER VIP lounge (accessed via the QuickLinks menu when you sign into your NETELLER account)
- Registration opens 2 hours before tournament: 18:00 – 20:00 CET
As always, I wish all of our VIPs the best of luck.
Today’s post was written by Leanne. She is a Marketing Manager and works mainly on the VIP program.
(No Ratings Yet) Loading ...Net+ prepaid cards have a great first year
I can’t believe that our Net+ Chip & PIN and virtual prepaid cards recently celebrated their first birthday. These cards have won international acclaim including being voted the “Best New Prepaid Card Product Launch” at the prestigious Cards & Payments Europe 2009 Awards last June.
Accolades aside, everything we have done with Net+ is to give you the best prepaid cards program around.
Here are 7 reasons why you can be proud to have a Net+ card
- Your privacy and security is always protected from hackers who want to steal your identity or view your personal details.
- With no non-usage or application fees, you can use your card as much or as little as you want. Plus, there are no point-of-sale (POS) fees.
- You get rewards every time you use your card. If you haven’t done so, check out the NETPoints program to learn more.
- Since you only have access to the money that is in your eWallet, it helps to control your spending. And it’s convenient because the cards don’t need to be pre-loaded, they just automatically pull the funds from your eWallet.
- Our VIP members are rewarded with some of the lowest foreign exchange fees around.
- You can access your money more often with some of the highest ATM withdrawal limits in the biz.
- Net+ is the only card on the market to offer 2 versions: Chip & PIN and virtual.
So thank you for helping to make the Net+ prepaid cards some of the premier players on the market.
If you’d like more background on the first year of our Net+ prepaid cards, check out this press release.
Tell us your suggestions about how to enhance the Net+ cards.
Today’s post was written by Nicole. She is the Marketing Manager for Consumer Products on our Brand and Group Marketing team.
(No Ratings Yet) Loading ...Phishing alert: keep your secure eWallet safe
Some of you have reported receiving an email saying you need to confirm your account details or it will be closed. This email is pretty sophisticated, looks legit and has a link that goes to a site that looks like ours.
There’s only 1 problem—it didn’t come from us.
Protect yourself from email scams
If you received a copy of that email, you’ve been the victim of what’s called “phishing”. Do not click the link in the email and do not respond to it.
For more information about phishing you can check out our phishing information page or email phishing@neteller.com.
Today’s post was written by Tara. She is the Manager of Marketing Communications.
(No Ratings Yet) Loading ...Even faster help from NETELLER support
Posted by The good old days of calling and writing emails for customer support are fast-becoming a thing of the past. Now it’s all about not wasting a second and providing real-time, instant help.
When word of Twitter first made its way around the office, many of my colleagues had no idea what the buzz was all about. I told them it’s really simple — think of it as a text (SMS) message that describes what you’re doing, thinking or feeling in regards to almost any topic imaginable.
Your tweets are our business
I guess that’s why when I received an email to join the Twitter support team, I signed up immediately. I thought to myself, “I get to tweet live with our members all the time? What a great idea!”
As part of the support team, I get to see what you think about us and our services in real time. If you need help, I can respond to you directly through our Twitter feed the instant you ask for it.
I monitor our Twitter account 5 days per week for hours a day. I love reading what our members are doing and seeing what everyone’s saying about NETELLER.
Your phone does more than just make calls
If you’re away from home and have a question about your NETELLER account, you can easily log into your Twitter account to send us a message or send a Direct Message with your phone number and we’ll call you right away. It’s that simple.
Perhaps you’re away from your computer but have an urgent question about your Net+ card when you’re out on the town or want to check your balance. Send us a tweet via your mobile.
I’m addicted to Twitter and use it daily on my smartphone. There are many cool free Twitter applications you can set up on your mobile and it’s a great way to follow what your friends or favourite celebrities are up to, no matter where in the world you may be. Some of my favourites to follow include NETELLER, Oprah and The Economist.
Twitter won’t put you on hold
Stop waiting around for answers. Next time you have a question, just tweet us @neteller_help and we’ll send you a reply right away. How do you like that for support?
Have we helped you on Twitter recently? What did you think?
Today’s post was written by Jag. Jag is a VIP Account Manager for NETELLER.
(No Ratings Yet) Loading ...Worldwide access to your NETELLER account
I recently attended the Betsson Estoril LIVE tournament in Portugal. While there I accessed my NETELLER eWallet numerous times without any hassle. But many of our members who were at the tournament didn’t know they could access their accounts because they were out of country. So I told them more about it.
Since July, members have been able to access their accounts from almost anywhere in the world! You can read more about it in my blog post from the summer.
3 less things to worry about on your next vacation
1. Explaining when you’re leaving the country
2. Letting us know when you’re returning home
3. Risking your account being locked out
What are you waiting for? No matter where you are in the world right now, chances are you’ll be able to sign into your NETELLER eWallet. Try it now.
Where have you accessed your account from recently?
Today’s post was written by Leanne. She is a Marketing Manager and works mainly on the VIP program.
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