Posts Tagged NETELLER VIP
VIPs get faster customer support with NETELLER
Today’s post was written by Jag. Jag is a VIP Account Manager for NETELLER.
Time is money. So it really pays to be a VIP member when you don’t have to wait in a queue for customer support. Now if you’re anything like me and patience is not a virtue, you hate waiting just to be told to try again tomorrow, and that’s why we try to make things as speedy as possible for our VIPs.
What is VIP dedicated account management?
The VIP team works 24/7 to ensure your concerns and questions are addressed. And there’s never a queue to speak with a VIP Account Manager. Plus, we never hesitate to take the extra steps to find a quick solution for you.
NETELLER VIP support right at your fingertips
You’ll find all the ways you can instantly contact a VIP Account Manager on our VIP connect page at http://vip.neteller.com. You’ll also find the most up-to-date information about being a NETELLER VIP, so be sure to bookmark this page for instant access whenever you need it.
The image below shows you what the page looks like and guess what? If you select the section in the red box, you can create your own personal Live Chat profile which will ensure that you immediately get access to a VIP Account Manager, even when you use Live Chat. Yep, as a VIP, you get to skip the Live Chat queue as long as you have your own profile. You can always send an email to vip@neteller.com to request a VIP Live Chat profile and we’ll gladly set it up for you. Another great thing about having a profile set up is that we can store all of your help sessions so that we can always refer back to how we helped you before.

Have you used Live Chat to talk to us? What do you think of this service?
Day 4 – NETELLER at Betsson Estoril LIVE
Today’s post was written by Leanne. She is a Marketing Manager and works mainly on the VIP program.
In my first post from Betsson Estoril LIVE I told you about the great people I encountered upon arriving in Portugal, the fabulous Betsson team that helped us out and, of course, the grand Casino Estoril. Now that I’m settled in, let me tell you how things are going.
The main event

Registrants began arriving in the afternoon where they were greeted and signed up for VIP accounts. When all was said and done we had welcomed a bunch of new VIPs and members to NETELLER. The main event began at 3:10pm and the hospitality lounge died down immediately as all eyes turned to the tables.
Bittersweet victory
Of course, not everyone can be a winner. As a consolation prize, Miguel got $500 for being first out. I felt horrible for him because he told me that there aren’t a lot of tournaments in Lisbon (and area) so it’s a shame that one of the local players was out so soon. We wish him the best in the future and hope he enjoys his new NETELLER account. Bad tournament luck aside, Miguel was really excited to start using his account and appreciative that he got VIP status for 3 months!
What the players are up to
For those more fortunate at the tables, Betsson hosted a range of activities, including a trip to Lisbon, where the players shopped at their favourite stores and roamed the streets to their hearts content. I hope some of them had a chance to visit venues such as the Castle of Seujorge, Monastery of St. Jeronimos, the Maritime Museum and Monument of Vasio de Gama to catch views of the Tagus River. There’s lots of fun to be had!
Maybe too much fun
As far as the highlight of the night goes, rumour has it that 2 Finnish players went onstage and stapled the program to their tongues while talking to the crowd. Eek! That definitely gave them a good excuse to drink after a stunt like that! The worst part was that we totally missed it!
Who we’ve met so far
We are meeting and greeting members from Iceland, the UK, Germany and a lot from Sweden and Norway. They’re all fantastic and have great senses of humour.
Many of our current members are happy to see us and have stopped by our NETELLER booth to get the most up-to-date information from the source. And the players here are a lot of fun and they’re very enthusiastic about our products.
Stay tuned to hear more about the events at Betsson Estoril LIVE from NETELLER and tell us about your most memorable moments.
NETELLER arrives at Betsson Estoril LIVE
Today’s post was written by Leanne. She is a Marketing Manager and works mainly on the VIP program.
In my previous post I was revving up for the 10-hour trek to Portugal. But it took close to 16 hours – with a rain-soaked stop in Amsterdam – and I arrived safe and sound.
The people and places
The people I have come in contact with have been great! My taxi ride from Lisbon to Estoril was amazing. I saw a lot of the city even though it zoomed by at 160 km/hr. While my cab driver didn’t speak much English, he had no problem telling me where to visit, what to see and urged me to go to Cascais for a day trip. And I’ve heard the shopping in Lisbon is not to be missed.
Cascais
I made my way to Cascais this morning. I found a market where the people were so nice and patient as I tried very hard to understand what they were saying. But my search for a good bottle of port will require more research over the coming days before I settle on one to bring home.
A room with a view

There are many hotels across the street from the Casino Estoril and mine is one of them! The flashing bright lights called to me and I had to go check things out. The casino is a lot bigger than I had imagined, with lights inside and out and it looks quite classy from every view.
There are multiple places to visit with people and relax over a few drinks. And, this provides a great chance to talk with many of the players before the games begin at 9 tonight. There’s a lot of action here so make sure you don’t miss out on the start of the tournament!
The Betsson team
Upon our arrival, the Betsson team was setting up the welcome party which has a great living room feel that is both intimate and inviting. And the staff have been fantastic! I have no doubt that everything will be perfect when the players arrive.
NETELLER welcomes you
Our welcome party tonight will have a fun kick-off show so don’t miss out. From there the players will start testing their skills at 9 pm and run until 3 am.
We’ll be sitting with Betsson at the registration table to greet everyone before moving to our booth when the tournament gets underway. We’ll be at our booth until Tuesday signing people up, giving out great gifts and entering anyone who joins into a draw for a chance to win $1,000 on Tuesday evening! The funds will be credited into the winner’s account no later than Wednesday.
Come and meet us
My colleague Pavlina and I are really excited to be a part of this event. It’s going to be a busy one and we hope to have many guests visit our table so we can share and explain everything that NETELLER has to offer.
And finally, Estoril is an extremely beautiful place: poker, the ocean and a great crowd – it doesn’t get better than this!
Been to Casino Estoril in Portugal? Played in the Betsson Estoril LIVE tournament before? Tell us all about it – we want to hear it!
NETELLER at Betsson Estoril LIVE
Today’s post was written by Leanne. She is a Marketing Manager and works mainly on the VIP program.
If you’re anything like me then you’re pumped that there are only a few more sleeps until Betsson Estoril LIVE, our first sponsored tournament! My bags are just about packed (with an endless supply of vegetable bars and soy snacks) and I’m ready to begin the 10 hour adventure to Portugal.
Meet and greet
When we arrive we’ll have a day to put things together before the welcoming event on November 6th. And I’ll be there to meet you guys and listen to all of your feedback.
The event will kick-off with registrations at Casino Estoril (one of the largest casinos in Europe) with a welcome show, shoot-out tournament and single table satellites and sit-and-go after demand. If you decide to walk around, come see me and I can help you register for a VIP membership!
From there on out it’s an endless array of tournaments, events and activities until 3am on November 10th. I may even try to sneak away for a bit to catch some sun and work on my tan.
If you’re going to the event please stop by our booth in the hospitality lounge of Casino Estoril. If you can’t make it we’ll be blogging and tweeting from the event so stay tuned for updates.
What part of Betsson Estoril LIVE are you looking forward to?
NETELLER rewards VIPs with reduced FX fees
Today’s post was written by Leanne. She is a Marketing Manager and works mainly on the VIP program.
You VIPs are sure in for a treat! You’ll save more than ever when you use your Net+ physical or virtual card for international purchases because VIPs get a 1.45% rebate on all Net+ foreign exchange (FX) fees. That means the VIP FX fee for Net+ will go from 2.95% to 1.5%, making this one of the best cards in the business.
1000 EUR to 1 lucky VIP
To kick-off the momentous addition of reduced FX fees to our collection of VIP benefits, we’re doing a one-time cash giveaway to 1 lucky VIP member.
Whenever you use either Net+ physical or virtual card on October 22nd, you’ll earn a chance to win 1000 EUR. The more you use your cards, the better your chances for winning. The winner will be announced via Twitter and will be contacted in the coming days.
To sum up, with no transaction fees, reduced FX and a chance to win 1000 EUR, it doesn’t get much sweeter than this, does it?
NETELLER VIP is second to none
Today’s post was written by Leanne. She is a Marketing Manager and works mainly on the VIP program.
I’ve been busy. Really busy. Probably the busiest I’ve been in my 4 years with NETELLER. So busy, in fact, that it’s kind of surprising my fish haven’t died. Thank goodness for the auto feeder I bought after I accidentally put them on a 3 day “diet”. I’m vegan, so I really can’t be looking like some kind of animal killer.
At least I have a good excuse for my absent-minded state. I’ve been intensely focused on improving our loyalty programs to make sure we keep on delivering only the best to our VIP members in 2009 and 2010.
Elite benefits for elite members
We’ve been pumping out the VIP benefits one after another. First free deposits, then the VIP Fraud Guarantee and then improving and expanding NETPoints… we’re giving you everything you’ve been asking for and we’re not stopping there. My motto: it’s never enough.
A better alternative
We understand there’s competition. But really, there’s no comparison, especially when it comes to VIP programs. Don’t believe us? The proof is in the pudding as they say. All you have to do is check out our VIP benefits page and compare it to the other guys. More benefits, more rewards. It’s all there.
Our experienced account managers know the system inside and out and listen closely to your comments about our program to constantly improve it. Bottom line: your business means a lot to us, and we’re willing to go the extra mile to keep doing business with you.
VIPs call the shots
Other companies have their own agendas. We’re not like that. We constantly incorporate your suggestions and deliver the services you want. Our NETPoints program was brought forward after countless emails I received on the topic. Over 30% of you said NETPoints was of high value to you and because of this we will continue to evolve the NETPoints program making it bigger and better for all of you.
Account level options offer peace of mind
Offering various account levels, especially at the VIP level, allows you to have the account that’s right for you. If you’re hitting your limits, let us know. We can request that your account move up to a higher level so you can take advantage of all NETELLER has to offer. Not meeting your limits? As an added security, you have the option to decrease your limits for extra peace of mind.
1.5% foreign exchange fees for VIPs
Last year we began offering free withdrawals and 1.5% foreign exchange (FX) exclusively to our VIPs. This change made our VIP program even more competitive and appealing to VIPs in the community. 1.5% FX is the lowest around. Transfer $100 with us and only pay $1.50, transfer with the other guys and pay almost $2.00. Sure, that doesn’t seem like a lot but you don’t end up becoming a VIP by moving a few hundred dollars.
If you were to transfer $20,000 with the competition, you’d be paying more than $350, but with us it’s only $300. Over a year of transfers to merchants (not to mention the fees you’re paying to transfer back to your eWallet) you’re paying $600 in extra FX. It adds up. Our VIP program allows you to spend more money for less.
Protecting your money
Over 50% of you said that security was the most valuable benefit you looked for in an eWallet VIP program. In response we created a VIP benefit that covers all possible violations of security and removes any apprehension members may feel when using an eWallet.
We came up with VIP Fraud Guarantee. Think of it as insurance on your NETELLER account. In the unlikely event a nasty hacker does get your account information, your balance is safe, no matter how much goes missing.
The best keeps getting better
I’m confident we’ve done really well this year in continuously renewing our VIP program, communicating how you can become VIP, and most importantly, listening to what you have to say to make our VIP program the best there is.
I’d love to tell you about everything that’s coming up but I have to keep it a secret! So for now, check your emails, read our blog and follow us on twitter for a never-ending supply of information on how we’re making the NETELLER VIP program the leader in eWallet loyalty programs.
What do you like best about being a VIP? You know where the comments go.
Being a NETELLER VIP means more than online payments
Today’s post was written by Leanne. She is a Marketing Manager and works mainly on the VIP program. She’s also in charge of the office fish tank.
I got my first VIP card the other day. Granted, I got it from an aquarium centre, but still I was pretty excited. I’ve never been a VIP of anything!
See, I had some trouble getting our fish tank set up properly. I started off with a few “experimental fish” to make sure everything was working all right. Unfortunately for Tester 1, it wasn’t. A few adjustments and a quick trip to the pet store later, and Tester 2 and Tester 3 were happily swimming around the tank.
I guess what was bad for Tester 1 was good for the aquarium business, because as I walked up to the cashier to pick up the replacement fish, the lady behind the counter told me I qualified for VIP status.
Images of big discounts, extended warranties, exclusive promos and awesome points programs started dancing in my head. I’m embarrassed to admit that I got excited about what benefits I would earn as a newly-minted fish store VIP.
I later found out that everyone who walks into the store gets a VIP card. There are no barriers, no qualifications and, most distressingly, no benefits associated with VIP membership. Let’s just say I wasn’t pleased. How can you call it VIP if absolutely everyone gets in the program? And why the heck wasn’t I asked the first time I came into the store 5 months ago?
The best eWallet VIP program
It bothered me because I’ve put a lot of time and effort into making our VIP program better than anything out there. I understand how important it is to give your best customers the best treatment. And with exclusive invites, set qualifications and a lengthy list of benefits, our NETELLER VIPs know they’re in an exclusive program the minute they surf through the door.
How do we identify VIPs? Very carefully. We check account activity on our e-wallets every month to make sure that everyone who fits the VIP profile is recognized for their loyalty. And if they aren’t quite there yet, our members can email us at myvipstatus@neteller.com to find out what steps they can take to join the club.
And believe me when I say it’s a club they want to join: VIPs get exclusive benefits like free withdrawals, discounted foreign exchange fees, flexible transaction limits, exclusive prizes and promos, a dedicated VIP team to serve them 24 hours a day. And that’s not to mention the copious amounts of NETPoints that VIP members can earn to enter big cash draws with.
I’ve got to stop myself before I start sounding like a commercial here, but this is what a real VIP program looks like. I’m proud of it, but tell me what you think in the comments.
As for me, I guess I’m stuck with my not-so-exclusive aquarium centre VIP card. At least I’ve got Tester 2 and Tester 3 to keep me company.


